INTRODUCTION

1. Access to and use of the website and the mobile application (together, the “Platform“) are subject to acceptance of and compliance with these terms and conditions of use (the “Terms“) by all users, visitors and others who access and use the Platform (the “User” or “you“). Please read these Terms carefully before using the Platform.

2. The Platform is owned by Sharepact Ltd, a limited company registered in England and Wales under company registration number xxx , with its registered office at 5 Cavell St, Whitechapel, London, E1 2BP, United Kingdom (hereinafter “Sharepact“, “we“, “us” or “our“).

3. We reserve the right to update these Terms at any time. Material changes will become effective 14 days after publication on the Platform. Non-material changes (such as clarifications, typographical corrections, or minor administrative updates) may become effective immediately upon publication. We therefore recommend that you consult the Terms regularly to ensure you are aware of the most recent version. If you do not accept the changes, you have the right to stop using the Platform and close your account.

4. By using the Platform, the User declares and warrants that:

• You have reached the age of majority under the laws of the country applicable to your situation (at least 18 years);

• You are legally capable of entering into binding agreements;

• You are a resident of the country where Sharepact is available;

• You will use the Platform solely for the purposes described in these Terms.

5. These Terms, the Privacy Policy and the Cookie Policy of Sharepact are available at any time on the Platform and form a single binding agreement. By accepting these Terms, the User also agrees to be bound by the Privacy Policy and the Cookie Policy.

ARTICLE 1 – DEFINITIONS

For the purposes of these Terms, the following terms shall have the meanings set out below:

• “Platform”: the website and mobile application through which the Services are offered;

• “User”: any natural or legal person who registers and uses the Platform;

• “Owner” (or “Lender” or “Provider”): Users who make Objects available on the Platform for sharing;

• “Renter” (or “Borrower” or “User”): Users who request and use Objects through the Platform;

• “Object”: any movable asset (excluding vehicles, real estate, services) made available by Owners;

• “Listing”: the publication of an Object on the Platform by an Owner;

• “Request”: the rental request for an Object sent by the Renter to the Owner;

• “Confirmation”: the acceptance of the Request by the Owner;

• “Rental” (or “Sharing”): the period during which the Object is in use by the Renter;

• “Pick-up”: the delivery of the Object at the agreed time and place;

• “Return”: the redelivery of the Object to the Owner at the end of the Rental period;

• “Services”: the intermediation services offered by Sharepact through the Platform;

• “Commission”: the percentage retained by Sharepact on each completed transaction;

• “Payment Service Provider” or “PSP”: the third-party provider that processes payments on the Platform.

ARTICLE 2 – OUR ROLE AS INTERMEDIARY

2.1. Nature of the Service.
Any User, whether professional or non-professional, may create an account on the Platform and publish Listings of Objects or submit Rental requests. Sharepact acts solely as an intermediary, connecting Owners and Renters. We are not a party to the Rental agreement that is concluded directly between Owner and Renter. The legal relationship between Sharepact and each User is limited to the intermediation service.

2.2. Conclusion of the Rental Agreement.
Objects are displayed on the Platform. The Renter may submit a Rental Request for an Object by selecting the desired dates and times. The request is forwarded to the Owner, who may accept or reject it (the “Confirmation”). Upon acceptance, the Renter and the Owner are bound by a rental agreement. If the Owner fails to respond within 24 hours, the request will be automatically cancelled and the Renter will be informed.

2.3. Professionals must adhere exclusively to these Terms & Conditions.
If an Owner acts as a professional (for example, a business renting out equipment), such Owner remains fully bound by these Terms & Conditions in their entirety. Professionals may not impose their own terms and conditions on Renters through the Platform. Any attempt by a professional to substitute, override, or supplement these Terms with their own terms is void and unenforceable. The Rental agreement concluded via the Platform is governed exclusively by these Terms, except where mandatory consumer protection laws require otherwise.

ARTICLE 3 – ACCOUNT MANAGEMENT

3.1. Account Creation. To access the Services, the User must create an account by registering free of charge on the Platform. The User undertakes to register using only one email address and to provide truthful, accurate and complete information, updating it promptly in case of changes. The use of pseudonyms is prohibited. Each User may register only once.

3.2. Eligibility Requirements. The User must be of legal age and legally capable. Professional Users must register their account as professionals. Failure to do so will result in liability for unfair commercial practices under applicable laws.

3.3. Account Security. Access to the account is protected by the User’s email address and a password chosen by the User. The User is solely responsible for the confidentiality of their password and for any use of their account, including all activities carried out using their credentials. In case of suspected abuse, the User must immediately notify Sharepact.

3.4. Identity Verification. When a Rental is accepted, and for the purpose of verifying the User’s identity, additional personal information may be requested through our third party provider. The amount and level of information required depend on whether they are acting as a professional or a consumer.

3.5. Account Closure and Suspension.

• 3.5.1. At the User’s request: The User may delete their account at any time using the relevant function on the Platform. The account cannot be deleted if a Rental is in progress. All published Listings will be permanently deleted.

• 3.5.2. By Sharepact: We reserve the right to suspend or close a User’s account and deny the User access to all or part of the Services in the future in the event of a violation of these Terms, provision of false data, or fraudulent or abusive behaviour.

• 3.5.3. Holiday Mode: The Platform offers a “holiday mode” that allows Owners to temporarily hide all their Listings during the selected period, making them invisible and unrequestable, without having to delete them individually. When this mode is activated, Listings remain saved until the Owner deactivates holiday mode.

ARTICLE 4 – OBJECTS AND RESTRICTIONS

4.1. Responsibility for Objects. Sharepact does not manufacture, produce, sell, buy, store, prepare, transform, brand, package, deliver or handle any Objects. Owners are solely responsible for the Objects they offer.

4.2. Prohibited Objects. Listings for the following are strictly prohibited:

• Illegal items: weapons, drugs, illegal substances, contraband products, stolen goods;

• Vehicles of any kind (TOTAL BAN): cars, motor vehicles, scooters, mopeds, motorised bicycles, quads, commercial vehicles, caravans, motorhomes, habitable trailers, boats and watercraft of any kind, as well as any other motorised or animal-drawn vehicle. It is strictly forbidden to publish Listings for the rental of any vehicle. Non-habitable trailers (e.g., for cargo transport) may only be permitted if they are non-motorised and expressly authorised by Sharepact. Any Listing that violates this prohibition will be immediately removed and the account may be suspended;

• Dangerous items: defective products, premises that do not comply with safety standards;

• Items that violate laws: products that infringe intellectual property (counterfeit goods), privacy;

• Items unsuitable for rental: food products or perishable goods, single-use hygiene products, plants, chemicals (e.g., opened paint), items made to measure for the Renter;

• Adult products: products of a sexually explicit nature;

• Services and real estate: offering services or real estate for rent is not permitted;

• Rentals with a duration exceeding [• INSERT NUMBER] months;

• Premises containing valuable items with a total value exceeding €[• INSERT AMOUNT] .

4.3. Mandatory Insurance for High-Value Objects. If the Owner intends to publish an Object whose market value exceeds €[• INSERT THRESHOLD] , the Owner is required to take out, at their own expense, an insurance policy covering the risks of damage, theft and loss of the Object during the Rental period. When publishing the Listing, the Owner will be shown a pop-up notice informing them of this obligation and requiring them to confirm, under their own responsibility, that they have taken out compliant insurance coverage. Failure to take out mandatory insurance does not relieve the Owner of their responsibilities, nor does it impose any liability on Sharepact for damage to the Object.

4.4. Equipment Requiring Certifications, Licences or Professional Qualifications. For Objects whose use, by law, regulation or the nature of the equipment, requires specific certifications, driving licences, licences or professional qualifications (including, by way of example, construction equipment, industrial machinery, site equipment, non-domestic medical devices, high-voltage electrical equipment, etc.), it is the Owner’s sole responsibility to verify that the Renter holds all the required qualifications, certifications and licences before handing over the Object. If the Owner hands over the Object without having verified that the Renter holds the necessary qualifications, or if the Renter uses the Object without such requirements, the Owner shall be solely liable for any damage, injury, accident, penalty or negative consequence arising from such use, and shall hold Sharepact harmless from any liability, including compensation claims.

ARTICLE 5 – PRICES, FEES AND PAYMENTS

5.1. Prices for Objects. Objects may be shared free of charge or for a fee. Prices for paid Rentals are freely set by Owners, with a minimum of €[• INSERT AMOUNT] per day. Prices are in the currency of the country where the Object is located and include all taxes.

5.2. Platform Commission. For each paid Rental successfully concluded, Sharepact retains a commission equal to 15% of the total Rental price (the “Commission“), with a minimum amount of €1.00. The Commission includes the Platform Protection described in Article 10. The Commission is totally paid by the Renter. The Renter may be required to pay an additional booking fee, the amount of which (if any) is clearly shown before Confirmation.

5.3. Taxes. Users are personally responsible for the payment of all taxes, duties and levies due in connection with Rentals made through the Platform, including VAT if applicable.

ARTICLE 6 – PAYMENT METHOD AND FUNDS MANAGEMENT

6.1. Payment Service Provider (PSP). To implement the payment system, Sharepact uses the services of Stripe. Users agree to the general terms and conditions of the PSP, available at: https://stripe.com/en-nl/privacy

6.2. Accepted Payment Methods. Payment by the Renter may be made using: debit/credit card (Visa/Mastercard), Google Pay, Apple Pay, and other methods indicated on the Platform.

6.3. Escrow Service. At the time of Rental Confirmation, the amount due (consideration + any security deposit if managed by the Platform) is charged to the Renter and held in an escrow account by the PSP. Sharepact never has possession or direct control of the funds.

6.4. Release of Funds to the Owner. Funds relating to the consideration are released to the Owner only after:

• Confirmation of the Return of the Object by the Owner on the Platform (via visual code);

• Completion of the Owner’s identity verification by the PSP (KYC);

• Expiry of any dispute period of 48 hours.
  Payment to the Owner is made within 5 business days after Return. Payments below €[• INSERT AMOUNT] may remain in escrow until that threshold is reached.

6.5. Global Assignment of Receivables (Factoring). The Owner agrees to assign to Sharepact, without reservation, all future monetary receivables arising from the rental of Objects through the Platform. Sharepact accepts such assignment. The Owner remains liable to Sharepact for the existence of the receivables. This assignment enables more efficient payment processing and debt collection.

ARTICLE 7 – RENTAL PROCESS

7.1. Request and Confirmation. The Renter contacts the Owner via the Platform’s integrated chat. For paid Rentals, the Owner or the Renter may send a price proposal that the other must accept. Once Confirmation is made, the Renter proceeds with payment.

7.2. Pick-up and Delivery. The Owner and the Renter meet in person at the agreed place, date and time. Confirmation of Pick-up is done by scanning a visual code (QR code) by the Owner via the app.

7.3. During the Rental. The Renter must use the Object diligently, in accordance with its intended use and following the Owner’s instructions. Modifications to the Object are not permitted. The minimum Rental duration is 1 day.

7.4. Return. The Renter returns the Object in the same condition as received, except for normal wear and tear. The Owner confirms the Return by scanning a visual code. Confirmation of Return releases the funds held in escrow to the Owner (Article 6.4). Invoices are available in the “Transaction History” section.

ARTICLE 8 – CANCELLATION POLICY AND RIGHT OF WITHDRAWAL

8.1. Cancellation by the Renter. Cancellations are governed as follows:

• Cancellation with notice of more than [• INSERT NUMBER] days before the start of the Rental: full refund of the consideration.

• Cancellation with shorter notice: partial refund (e.g., 50%) or no refund, as specified in the Listing.

• After Pick-up, the Renter may not cancel, but may return the Object early without any refund for unused days.

8.2. Cancellation by the Owner. An Owner who cancels a Rental after Confirmation causes inconvenience to the Renter. Such cancellation will result in a penalty equal to 20% of the consideration and may lead to account suspension if repeated.

ARTICLE 9 – FAILURE TO COMPLY WITH OBLIGATIONS

9.1. In the event of non-Return, late Return, or unreported damage, Sharepact reserves the right to charge the Renter for:

• The replacement cost of the Object (in case of non-Return);

• The repair cost or loss of value of the Object (in case of damage);

• Additional rental days for late Return, calculated on the basis of the daily rate in the Listing, for a maximum of [• INSERT NUMBER] days;

• Administrative and debt collection costs incurred.

9.2. Failure to cooperate or a material breach of these Terms may result in the User being reported to the competent authorities and legal action being taken.

ARTICLE 10 – PROTECTION AND INSURANCE (GUARANTEE)

10.1. Platform Protection and Insurance Coverage. We offer coverage (the “[• INSERT GUARANTEE NAME] Guarantee”) against accidental material damage, loss or theft of the Object during the Rental period, up to a maximum amount of €[• INSERT AMOUNT] . Such coverage operates subsidiarily to the security deposit and the Renter’s direct liability. The Protection includes: secure payments, identity verification, content moderation, customer support.

10.2. Conditions to benefit from the Guarantee:

• Having an active account on Sharepact.

• The booking must have been made and paid for entirely through the Platform.

• The Renter must have had an active subscription (if required) for the entire Rental period.

• The Object must be correctly described in the Listing or in the chat.

• The damage must be reported within the deadline set out in Article 10.4.

• The Owner must first have attempted to claim under any conventional warranties (e.g., manufacturer’s warranty) or personal insurance.

10.3. Exclusions from the Guarantee:

• Damage resulting from misuse, wilful misconduct or gross negligence of the Renter (e.g., leaving the Object unattended).

• Cosmetic damage that does not affect the functionality of the Object.

• Cleaning costs.

• Loss of income for the Owner during repair.

• Excluded Objects (Article 4.2), including motor vehicles, perishable goods, etc.

• Damage or theft occurring outside the Rental period.

• Risks known at the start of the Rental.

10.4. Guarantee Claim Procedure and Deadline for Damage Reporting. All damage to the Object must be reported by the Owner to Sharepact before the confirmation of Return (check-out) , providing a detailed description of the damage and supporting photographic or video evidence. After this deadline, it will no longer be possible to make any claim for compensation or to activate the Guarantee, and the damage will be deemed not to have occurred or not attributable to the Renter. Any claims submitted after the stated deadline will not be processed by Sharepact.

ARTICLE 11 – REVIEW SYSTEM

11.1. Upon completion of the Rental, both parties are invited to leave a review of each other. Reviews are personal opinions and do not constitute advice from Sharepact.

11.2. Each User undertakes to write reviews that are respectful, truthful and non-defamatory. Reviews containing offensive, discriminatory, vulgar language or that violate privacy are not permitted.

11.3. Sharepact does not systematically review reviews, but reserves the right to remove or modify those that violate our policies. The User will not receive any compensation for reviews provided.

ARTICLE 12 – USER OBLIGATIONS

12.1. Common obligations for all Users.

• Use the Platform in compliance with applicable laws and these Terms.

• Do not bypass the Platform to make payments outside it.

• Maintain the confidentiality of information received from the other User.

• Clean and, if necessary, sanitise the Object before delivery and after return.

12.2. Specific obligations of Owners.

• Provide accurate and non-misleading Listings.

• Do not accept payments outside the Platform.

• Share the Object conscientiously and diligently.

12.3. Specific obligations of Renters.

• Make all payments through the Platform.

• Use the Object with care and return it in the same condition.

ARTICLE 13 – NON-CIRCUMVENTION CLAUSE

13.1. Sharepact’s remuneration comes from Commissions. To protect our business model, when a Renter and an Owner conclude a Rental through the Platform, they undertake to make all payments for that Object and for any subsequent rental of the same Object exclusively through the Platform for a period of 12 months from the date of the first Request (the “Non-Circumvention Period”).

13.2. It is forbidden to suggest or accept payments outside the Platform. Violation will result in the charging of the applicable Commission, plus penalties.

13.3. The User may request to be exempted from this obligation by paying a “Disenrolment Fee” equal to the Commission applicable to the Rental. To initiate the procedure, send an email to [• INSERT EMAIL ADDRESS] .

ARTICLE 14 – INTELLECTUAL PROPERTY

14.1. All intellectual property rights relating to the Platform (software, design, texts, graphics, logo, trademarks, etc.) are the exclusive property of Sharepact or its licensors. No rights are transferred to the User, beyond a limited, personal, non-exclusive and non-transferable license to use the Platform in accordance with these Terms.

14.2. Copying, modifying, decompiling, reverse engineering, creating derivative works, or using the content of the Platform for commercial purposes without our express written consent is strictly prohibited.

14.3. Content published by Users (e.g., photos, descriptions) remains their property, but they grant Sharepact a non-exclusive, royalty-free, worldwide license for the entire duration of legal protection to use it for the purpose of operating the Platform.

ARTICLE 15 – LIABILITY

15.1. User Liability. The User is solely liable for:

• Information provided during registration and in Listings.

• The conclusion and performance of the Rental agreement with the other User.

• The quality and conformity of the Object (for the Owner).

• The proper use of the Object (for the Renter).

The User agrees to indemnify and hold harmless Sharepact from any claim or damage arising from a breach of these Terms.

15.2. Limitation of Platform Liability. To the fullest extent permitted by law, Sharepact is not liable for:

• Direct or indirect damages arising from use of the Platform, service interruptions, viruses, data loss.

• The conduct, information, quality, safety or legality of Objects offered by Users.

• Any disputes between Users.

The total liability of Sharepact, for any claim, is limited to €100 or the amount of Commission paid by the User in the preceding 12 months, whichever is lower.

ARTICLE 16 – DATA PROTECTION

16.1. The processing of personal data is carried out in accordance with the Privacy Policy of Sharepact, available on the Platform. The User consents to the processing of their data for purposes connected with the provision of the Services.

16.2. The Payment Service Provider is autonomously and independently responsible for the processing of personal data relating to payments.

16.3. The User has the right to access, rectify, delete their data and to object to processing by writing to [• INSERT EMAIL ADDRESS] .

ARTICLE 17 – USER DISPUTES AND MEDIATION

17.1. In the event of a disagreement between Renter and Owner that does not involve damage or loss, the User may notify Sharepact via the help centre. We will offer free mediation between the parties, who agree to cooperate in good faith for [• INSERT NUMBER] days.

17.2. If no agreement is reached, Sharepact may, at its discretion, reimburse the Renter and seek recourse against the Owner if the Owner is in breach.

17.3. For payment disputes, the User may contact the bank that issued their card.

ARTICLE 18 – INTERNAL COMMUNICATION RULES

18.1. When communicating through the Platform (chat, reviews, comments), you must not publish content that is:

• Offensive, violent, threatening, discriminatory, defamatory.

• Illegal or promotes illegal activities.

• Spam, unauthorised advertising.

• Containing viruses or malware.

• In violation of the intellectual property or privacy of others.

• False or misleading.

18.2. We reserve the right to remove any content that violates these rules and to suspend the account.

ARTICLE 19 – AMENDMENTS TO THE TERMS

19.1. Sharepact reserves the right to unilaterally amend these Terms at any time. Changes will be communicated to the User with [• INSERT NUMBER] days’ notice before they become effective.

19.2. If the User does not accept the changes, they have the right to terminate the agreement and close their account within the notice period.

ARTICLE 20 – APPLICABLE LAW AND JURISDICTION

20.1. These Terms are governed by the law of United Kingdom.

20.2. For any dispute between Sharepact and a User acting as a consumer, the competent court is the court of the User’s place of residence or domicile. For professional Users or for disputes between Users, jurisdiction shall be exclusively with the courts of [• INSERT CITY, E.G. LONDON] .

20.3. Consumer Users may also access the European online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

ARTICLE 21 – CONTACT

For any questions, complaints or requests for information:

• Customer support email: [• INSERT EMAIL ADDRESS] @sharepact.com

• Legal/Privacy email: [• INSERT EMAIL ADDRESS] @sharepact.com

• Postal address: 5 Cavell St, Whitechapel, London, E1 2BP, United Kingdom

• Telephone (optional): +44 [• INSERT PHONE NUMBER]

ARTICLE 22 – MISCELLANEOUS PROVISIONS

22.1. If any clause of these Terms is held to be null or ineffective by a competent court, the remaining clauses shall remain valid and effective.

22.2. The failure of Sharepact to exercise a right under these Terms shall not constitute a waiver of such right.

22.3. These Terms constitute the entire agreement between the User and Sharepact with respect to their subject matter.