Terms & Conditions

What these terms and conditions cover

1. These terms and conditions (the "Terms") govern access to and use of the Sharepact website and mobile application (together, the "Platform"). They apply to everyone who visits or uses the Platform (the "User" or "you"). Please read them before you start.

2. The Platform is operated by Sharepact ("Sharepact", "we", "us" or "our").

3. We may update these Terms. Material changes take effect 30 days after we publish them, and we will tell you before they do. Corrections that do not change your rights or obligations, such as fixing a typo or clarifying wording already in force, take effect when published. If you do not accept a change, you can stop using the Platform and close your account before the change takes effect.

4. By using the Platform you confirm that you are at least 18 years old, that you can enter into a binding contract, and that you will use the Platform only for what these Terms describe.

5. These Terms, the Privacy Policy and the Cookie Policy form one agreement. Accepting these Terms means accepting all three.

Article 1 — Definitions

• Platform: the Sharepact website and mobile application.
• User: anyone who registers and uses the Platform.
• Owner: a User who lists an Object for others to rent.
• Renter: a User who requests and uses an Object.
• Object: a movable item listed on the Platform. Vehicles, real estate and services are excluded.
• Listing: an Object published by an Owner.
• Request: a rental request sent by a Renter to an Owner.
• Confirmation: an Owner's acceptance of a Request.
• Rental: the period during which the Renter has the Object.
• Pick-up and Return: the hand-over of the Object at the start and the end of the Rental.
• Declared Value: the replacement value of the Object, declared by the Owner when publishing the Listing. Every Protection figure is a share of it.
• Protection: the cover described in Article 10, chosen by the Renter for each Rental.
• Wallet: the balance an Owner builds up on the Platform and withdraws to their bank account.
• Service Fee and Commission: what the Renter and the Owner each pay Sharepact on a paid Rental, set out in Article 5.
• PSP: Stripe, which processes payments and payouts. See Article 6.

Article 2 — What we do, and what we do not do

2.1. We are an intermediary. Sharepact connects Owners and Renters. The rental contract is between them, and we are not a party to it. Our relationship with each User covers the intermediation service and nothing else.

2.2. How a Rental is agreed. The Renter sends a Request for specific dates. The Owner can accept it or turn it down.

A Request does not stay open indefinitely. It expires 6 hours after it is sent if sent between 07:00 and 23:00, and 13 hours after it is sent if sent between 23:00 and 07:00 (Central European Time). An expired Request is cancelled automatically, both parties are told, and the Object becomes available again.

2.3. Payment window. Once an Owner accepts, the Renter has the same window to pay: 6 hours during the day, 13 hours overnight. Without payment the Request is cancelled and the Object goes back on the market. The rental contract takes effect when payment is completed, not when the Owner accepts.

2.4. Professional Owners. An Owner who rents out as a business is bound by these Terms in full and cannot impose their own terms on Renters through the Platform. Any attempt to replace or add to these Terms is void. Mandatory consumer protection law still applies where it gives the Renter more.

Article 3 — Your account

3.1. Registration. You must give true, accurate and complete information and keep it up to date.

Registering as a private individual is free. A business account (PRO) requires a paid subscription. We grant introductory free periods on request: write to the team and ask.

3.2. One person, one account. You may hold one account, and the same identity document cannot be used to verify a second one.

3.3. The name other Users see. A private User is shown under an alias of their choosing, not their legal name. A business account is shown under its trading name, which it sets itself.

Your legal name is collected for verification and for the tax obligations in Article 17. It is not shown to the people you rent with.

3.4. Account security. Keep your password to yourself. You are responsible for what happens through your account. Tell us at once if you think someone else has access.

3.5. Identity verification. Before money moves, we verify identity through a third-party provider. What you are asked for depends on whether you act as a consumer or as a business.

A private Owner is charged once for their own verification, deducted from their first withdrawal (Article 6.6). Business accounts are not charged for verifying themselves.

3.6. One active session. On PRO accounts, signing in on a new device ends the session on the previous one.

3.7. Closing your account. You can close your account at any time from the app. You cannot close it while a Rental is running, or in the short period after one ends during which a claim can still be raised.

Closing is final and cannot be undone. Signing in again later starts a new, empty account.

Closing removes your personal details. Your public alias remains on conversations you already had, and the records we are required to keep by tax law are retained for as long as the law requires (Article 17). Your Listings stop being visible.

3.8. Suspension and blocking by us. We may suspend or block an account that breaches these Terms, gives false information, or behaves fraudulently or abusively. We may also suspend an account for a missing tax declaration under Article 17. The practical effect is the same, with no messages, no renting and no publishing, but the reason is different, and we will tell you which one applies.

3.9. Holiday mode. An Owner can hide every Listing for a chosen period without deleting anything. Hidden Listings cannot be found or requested, and come back when holiday mode is switched off.

Article 4 — What can be listed

4.1. Owners are responsible for their Objects. We do not make, sell, store, handle, deliver or inspect any Object.

4.2. What cannot be listed.

• Illegal items: weapons, drugs, controlled substances, contraband, stolen goods.
• Vehicles, without exception: cars, motorcycles, scooters, mopeds, motorised bicycles, quads, commercial vehicles, caravans, motorhomes, habitable trailers, boats and any other motorised or animal-drawn vehicle. A Listing that breaks this rule is removed immediately and the account may be suspended. A non-motorised cargo trailer may be allowed if we authorise it in writing first.
• Dangerous items: faulty products, anything that fails applicable safety standards.
• Counterfeit goods and anything that infringes intellectual property or privacy.
• Items unsuited to renting: food and perishables, single-use hygiene products, plants, opened chemicals and paint, anything made to measure for one Renter.
• Sexually explicit products.
• Services and real estate.

4.3. Price limits. A daily price must be at least €1 and no more than €200.

4.4. High-value Objects. The Protection in Article 10 is capped at a share of the Declared Value. If the Declared Value is high and you want cover beyond what Article 10 provides, insure the Object yourself. Taking out your own policy does not shift any liability to us, and not taking one out does not remove yours.

4.5. Objects that need a licence or a qualification. For Objects whose use legally requires a certification, licence or professional qualification, such as construction and site equipment, industrial machinery, non-domestic medical devices and high-voltage equipment, the Owner must check that the Renter holds what the law requires before handing the Object over. An Owner who hands it over without checking is liable for everything that follows, and holds Sharepact harmless.

Article 5 — What a Rental costs

5.1. Owners set their own prices, within the limits in Article 4.3. Prices include all taxes and are shown in the currency of the country where the Object is located.

5.2. What the Renter pays. Every line is itemised and shown in full before the Renter confirms, and nothing is charged that was not shown:

• the rental price set by the Owner, plus any extra services the Owner offers;
• a Service Fee of 10% of the rental price;
• the premium for the Protection level chosen (Article 10);
• a refundable deposit, where the chosen Protection level has one.

5.3. What the Owner receives. From the rental price and their own extra services, we deduct a Commission of 10% and a contribution towards the Protection that covers the Owner if the Object comes back damaged. That contribution is never less than €0.70, and on a very small rental we reduce it rather than let the Owner's net go negative. The Owner sees the net figure before accepting the Request.

5.4. The Service Fee and the Commission are what pay for the Platform: payments, identity verification, moderation, support and the Protection scheme.

5.5. Fidelity Card. Renters collect a stamp for each completed Rental. The first stamp waives the Service Fee on the next Rental, the third gives 10% off it and the sixth gives 20% off. Rewards apply to the Service Fee only, never to the Owner's price or to the Protection premium, and we may change or withdraw the scheme for future Rentals.

5.6. Taxes are yours. Each User is responsible for the tax due on their own activity, VAT included where it applies. See also Article 17.

Article 6 — Payments, Wallet and withdrawals

6.1. Our payment provider is Stripe. By paying or receiving money through the Platform you also accept Stripe's terms, published at stripe.com/legal.

6.2. Accepted methods. Debit and credit cards (Visa, Mastercard), Google Pay, Apple Pay, and any other method shown at checkout.

6.3. When the Renter is charged. At Confirmation, for the full amount: rental price, Service Fee, Protection premium and any deposit.

6.4. When the Owner is credited. The amount in Article 5.3 is credited to the Owner's Wallet when the Rental is marked complete, which happens once both parties have confirmed the return checklist in the app (Article 7.4). Until then nothing is credited.

6.5. The deposit. A deposit is held and released after the Return. If the Object comes back damaged, the deposit is used first, before the Protection.

6.6. Withdrawals. An Owner can withdraw from the Wallet to their bank account at any time, above a minimum amount shown in the app. Two amounts are deducted where they apply: the one-off identity verification cost under Article 3.5, if it has not already been paid, and our payment provider's payout fee. Both are shown before the withdrawal is confirmed. The Wallet is debited by the gross amount requested and the net arrives in the bank account.

6.7. Invoices and receipts are in the transaction history section of the app.

Article 7 — How a Rental runs

7.1. Agreeing the terms. Renter and Owner talk in the Platform chat. Either can send a price proposal for the other to accept. Payment follows Confirmation (Articles 2.2 and 2.3).

7.2. Pick-up. The two meet at the agreed place and time. Before the Object changes hands, the Renter fills in a checklist in the app covering condition, a functional test, notes and photographs, and the Owner validates it. Photographs are required. The Rental becomes active once the Owner has validated the checklist.

7.3. During the Rental. The Renter uses the Object as intended and as the Owner instructed, and does not modify it.

7.4. Return. The Renter returns the Object in the condition it was received, allowing for normal wear. A return checklist is filled in, again with photographs, and both parties confirm it. The Rental is complete once both have confirmed, and that confirmation is what credits the Owner's Wallet.

7.5. Damage is reported at the Return, not after. Any damage must be recorded in the return checklist, with photographs, before the Return is confirmed. Once both parties confirm, the Object is taken to have come back as described, and no claim can be opened on it afterwards. This deadline cannot be extended.

7.6. Chat is moderated. Messages sent through the Platform pass through automatic moderation and may be reviewed when a User reports them. We may remove content that breaks Article 15 and suspend the account behind it.

Article 8 — Renting in a shop (walk-in)

8.1. A PRO Owner with a physical shop can rent to a customer at the counter. The customer scans a QR code, creates an account with a one-time code sent to their email, verifies their identity, and pays through Stripe Checkout.

8.2. The shop is credited on the same basis as any other Rental, under Article 5.3. The cost of verifying the counter customer's identity is charged to the shop.

8.3. Deposits at the counter. Where the shop takes a deposit, it is returned to the customer at the Return. If the Object comes back damaged, the shop may keep the part of the deposit that covers the damage; that part is paid to the shop, and the remainder goes back to the customer.

Article 9 — Cancellations

9.1. Cancellation by the Renter. What comes back depends on how close to the start the cancellation is. The figures below apply to everything the Renter paid for the Rental: the Owner's price, any extra services, the Service Fee and the Protection premium.

• more than 48 hours before the start: all of it;
• between 48 and 24 hours before the start: half of it;
• less than 24 hours before the start, or once the Rental has begun: none of it.

The deposit is not part of that calculation. It is returned in full whenever a Rental is cancelled, at any notice.

What is not refunded goes to the Owner, net of our fees. The Owner kept those dates free and turned other Renters away, so a late cancellation compensates them rather than the Platform.

A Rental can be cancelled while it is pending, confirmed, active or ongoing. After Pick-up the Renter can return the Object early, with no refund for the unused days.

9.2. Cancellation by the Owner. An Owner who cancels after Confirmation leaves the Renter without the Object, often at short notice. The Renter is refunded in full, and repeated cancellations lead to suspension.

Article 10 — Protection

10.1. Every paid Rental carries Protection, chosen by the Renter from three levels. Deposit and cover are each a share of the Declared Value:

The premium for each level is shown before the Renter confirms. "No deposit" is the level offered by default, and the only one that covers the whole Declared Value whatever the Object is worth.

10.2. The deposit is refundable and is released after the Return. The premium is refunded on the same basis as the rest of the Rental if it is cancelled before it starts (Article 9.1).

10.3. The caps on the deposit are absolute: above those thresholds the deposit stops at the cap, and deposit and cover together no longer add up to the Declared Value.

10.4. What Protection covers: accidental physical damage, loss and theft of the Object during the Rental, up to the cover for the level chosen. It applies after the deposit and after the Renter's own liability, not instead of them.

10.5. Conditions. The account must be active; the Rental must have been booked and paid for entirely through the Platform; the Object must match its Listing or what was agreed in chat; the damage must be recorded in the return checklist under Article 7.5; and the Owner must first have claimed under any manufacturer warranty or personal insurance that applies.

10.6. What Protection does not cover:

• damage from misuse, deliberate acts or gross negligence, including leaving the Object unattended;
• cosmetic damage that does not affect how the Object works;
• cleaning;
• the Owner's lost income while the Object is repaired;
• Objects excluded under Article 4.2;
• damage or theft outside the Rental period;
• risks already known when the Rental started.

Article 11 — When things go wrong

11.1. If an Object is not returned, comes back late, or comes back damaged and the damage was recorded under Article 7.5, we may charge the Renter for the replacement cost, the repair cost or loss in value, extra rental days at the Listing's daily rate for a late Return, and the collection costs we incur.

11.2. Serious breaches may be reported to the authorities and pursued in court.

Article 12 — Reviews

12.1. After a Rental both parties can review each other. Reviews are the opinions of the people who write them, not ours.

12.2. Reviews are blind. Yours stays hidden until the other party has written theirs, or until 7 days have passed since the Rental closed. Neither of you can answer a score before giving one.

12.3. Missing reviews are filled in automatically. If 7 days pass and one side has not written a review, the Platform records a 5-star review with no comment on their behalf, and the review that was actually written becomes visible alongside it.

Read a bare 5-star review with no comment for what it is: nobody wrote it. It means the Rental closed without that person saying anything, and the score carries no opinion about the other party.

12.4. Keep reviews truthful and civil. We do not read every review, and we remove those that are offensive, discriminatory, defamatory or in breach of someone's privacy. Reviews are not paid for.

Article 13 — Your obligations

13.1. Everyone: follow the law and these Terms, keep payments on the Platform, keep what you learn about the other party to yourself, and clean the Object before handing it over and after getting it back.

13.2. Owners: describe Listings accurately, take no payment outside the Platform, and hand over Objects in the condition described.

13.3. Renters: pay through the Platform, look after the Object, and bring it back as you got it.

Article 14 — Keeping rentals on the Platform

14.1. Our income comes from the Service Fee and the Commission. Once a Renter and an Owner have met through the Platform, payments for that Object and for any further rental of it between them go through the Platform for 12 months from the first Request.

14.2. Offering or accepting payment outside the Platform is a breach. We will charge the fees that were avoided.

14.3. You can ask to be released from Article 14.1 by paying a fee equal to the Commission on the Rental. Write to support@sharepact.com.

Article 15 — What you cannot post

15.1. In chat, reviews and Listings, do not post anything offensive, violent, threatening, discriminatory or defamatory; anything illegal; spam or advertising; malware; anything that infringes someone's intellectual property or privacy; or anything false or misleading.

15.2. We remove content that breaks these rules and may suspend the account behind it.

Article 16 — Intellectual property

16.1. The Platform, its software, design, text, graphics, logo and trade marks belong to Sharepact or its licensors. You get a personal, non-exclusive, non-transferable licence to use the Platform under these Terms, and nothing more.

16.2. Do not copy, modify, decompile, reverse-engineer or build on the Platform, and do not use its content commercially without our written consent.

16.3. What you upload stays yours. You give us a non-exclusive, royalty-free, worldwide licence to use it to run the Platform.

Article 17 — Tax reporting (DAC7)

17.1. European law requires us to report Owners who, in a calendar year, either complete more than 30 rentals or earn more than €2,000 through the Platform. The report goes to the tax authority, which may share it with the authority of your country of residence.

17.2. To report, we need your tax details. When you cross either threshold we email you asking for them and tell you the deadline. The 30 days run from the day we ask, not from the day you crossed the threshold.

17.3. If the 30 days pass without your details, your account is suspended: no messages, no renting, no publishing. This is a stalled formality and not a penalty, and it says nothing about your conduct.

17.4. Filling in the form lifts the suspension immediately, with no review and no waiting.

17.5. We keep rental records for as long as tax law requires, including after an account is closed (Article 3.7).

Article 18 — Data protection

18.1. We handle personal data as described in our Privacy Policy, and cookies as described in our Cookie Policy.

18.2. Stripe is an independent controller for payment data.

18.3. To access, correct or delete your data, or to object to how we process it, write to support@sharepact.com.

Article 19 — Liability

19.1. You are responsible for what you tell us at registration and put in your Listings, for performing the rental contract, for the quality and conformity of your Objects as an Owner, and for using Objects properly as a Renter. You agree to hold Sharepact harmless from claims arising out of your breach of these Terms.

19.2. As far as the law allows, we are not liable for indirect loss from use of the Platform, interruptions, viruses or data loss; for the conduct of Users or the quality, safety or legality of their Objects; or for disputes between Users. Our total liability for any claim is limited to €100 or the fees you paid us in the previous 12 months, whichever is higher.

19.3. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection rules.

Article 20 — Disputes between Users

20.1. If you disagree with the other party and no damage claim is involved, write to us through the help centre. We will mediate free of charge, and both parties agree to engage in good faith for 14 days.

20.2. If no agreement is reached, we may refund the Renter and recover the amount from the Owner where the Owner is in breach.

20.3. For a card payment dispute you can also contact your card issuer.

Article 21 — Law and jurisdiction

21.1. These Terms are governed by the law of England and Wales.

21.2. If you are a consumer, you can bring a claim in the courts of the place where you live, and the consumer protection law of your country applies to you in full wherever it gives you more than these Terms do. For business Users, the courts of England and Wales have exclusive jurisdiction.

21.3. This is the English text. The Italian text names Italian law and the Italian courts, and the French text names French law and the French courts, each for the Users it addresses. Whichever version you read, Article 21.2 applies: as a consumer you are never required to litigate abroad.

21.4. Consumers in the EU can also use the online dispute resolution platform at ec.europa.eu/consumers/odr.

Article 22 — Contact

Support, legal and privacy: support@sharepact.com

Article 23 — General

23.1. If a court finds one clause invalid, the rest stay in force.

23.2. Not enforcing a right straight away does not waive it.

23.3. These Terms are the whole agreement between you and Sharepact on their subject matter.

Last updated: 3 October 2026